Code of Conduct
VikingPals’ Code of Conduct establishes procedures for VikingPals to deal with reports of (alleged) unlawful content, directed at removal of disputed content (“Report” or “Reports”). This Notice and Take Down Policy (“NTD Policy”) describes the procedures and time limits VikingPals applies in dealing with such Reports.
Report requirements
Any person or organization that makes a Report (“Notifier”) has the duty to ensure that it is correct and complete. A Report of any nature should include at least the following information:
1. Notifier’s contact details, name, function, organisation, address, email address);
2. all information VikingPals needs in order to evaluate the lawfulness of the disputed content, including its location (URL);
Any person or organization that makes a Report (“Notifier”) has the duty to ensure that it is correct and complete. A Report of any nature should include at least the following information:
3. The unlawfulness of the content, or why it is in conflict with VikingPals Terms of Service, Privacy Policy or otherwise inappropriate;
4. The reason(s) why VikingPals is the most appropriate intermediary to deal with the matter.
Indemnity
Notifier will provide VikingPals with an explicit indemnity against 1) claims from the user whose content is at dispute (“Content Provider”) relating to any actions VikingPals has taken in relation to handling the Report, and 2) any claims from Notifier in relation to content sent through our Service.
Urgency
Notifier might request VikingPals to deal with the report as a matter of urgency. In that case, the Report should substantiate all reasons for urgency. VikingPals determines at its own discretion whether the report should be dealt with as a matter of urgency on the basis of the explanation.
Evaluation
VikingPals will evaluate the Report and classify it into one of three categories:
1. unlawful content reported by a law enforcement agency;
2. unequivocally unlawful content reported by other sources than the authorities listed under 1); and
3. all other content, falling neither under category 1) or 2).
2. unequivocally unlawful content reported by other sources than the authorities listed under 1); and
3. all other content, falling neither under category 1) or 2).
Measures
VikingPals’s categorisation of the Report determines which measures are taken to address the Report.
• In the event that VikingPals determines the content concerned is unequivocally unlawful, in other words falls into categories 1) and 2) above, VikingPals will ensure the content concerned is immediately removed;
• In the event that VikingPals determines the content concerned is not unequivocally unlawful or punishable, in other words falls under category 3), the content concerned will not be removed. VikingPals will inform Notifier accordingly;
• In the event that VikingPals is not or insufficiently able to judge whether the content concerned is unequivocally unlawful or punishable, VikingPals will inform Content Provider about the Report with the request to (i) allow VikingPals to remove the content or (ii) to contact Notifier. If Notifier and Content Provider are unable to reach an agreement, Notifier can make an official report to the police if a criminal offence might be concerned. If it concerns content that is alleged to be unlawful under civil law, Notifier can bring the dispute with the Content Provider before an English court. Should Content Provider be unwilling to sufficiently identify himself to Notifier, VikingPals has the right to (i) provide Notifier with the Content Provider’s name, email address and IP-address or (ii) to remove the content concerned.
• In the event that VikingPals determines the content concerned is not unequivocally unlawful or punishable, in other words falls under category 3), the content concerned will not be removed. VikingPals will inform Notifier accordingly;
• In the event that VikingPals is not or insufficiently able to judge whether the content concerned is unequivocally unlawful or punishable, VikingPals will inform Content Provider about the Report with the request to (i) allow VikingPals to remove the content or (ii) to contact Notifier. If Notifier and Content Provider are unable to reach an agreement, Notifier can make an official report to the police if a criminal offence might be concerned. If it concerns content that is alleged to be unlawful under civil law, Notifier can bring the dispute with the Content Provider before an English court. Should Content Provider be unwilling to sufficiently identify himself to Notifier, VikingPals has the right to (i) provide Notifier with the Content Provider’s name, email address and IP-address or (ii) to remove the content concerned.
Period
Categorisation and appropriate measures will preferably take place as soon as possible, but with a maximum period of 10 working days after receiving the Report.
Due caution
In the event that content is to be removed, VikingPals will exercise due caution to ensure no more than the necessary content is removed.
Questions?
For questions about this NTD Policy, please contact VikingPals by sending an email to support@vikingpro.net
For questions about this NTD Policy, please contact VikingPals by sending an email to support@vikingpro.net